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Privacy Policy Chat bot

1.Introduction2. Infor​mation We Collect3. How We Use Your Information4. Data Retention and Deletion5. Data Security6. Your Rights7. Third-Party Services8. International Data Transfers9. Children's Privacy10. Changes to This Policy11. Legal Compliance12. Data Processing Legal Basis13. Contact Information14. Dispute Resolution

Effective Date: 10 - 06 - 2025

Last Updated: 10 - 06 - 2025

1.Introduction

This Privacy Policy describes how DIGISBAI collects, uses, and protects your information when you use our AI chatbot service through WhatsApp.

2. Infor​mation We Collect

2.1 Message Content

  • Text messages you send to our chatbot
  • Media files (images, documents) you share with our chatbot
  • Voice messages (if applicable)

2.2 Technical I​nformation

  • Your WhatsApp phone number
  • Message timestamps
  • Basic device information provided by WhatsApp
  • Usage patterns and interaction logs

2.3 Information We Do NOT Collect

  • We do not access your WhatsApp contact list
  • We do not collect information from your other WhatsApp conversations
  • We do not track your location unless explicitly shared in messages
  • We do not collect personal information beyond what you voluntarily provide

3. How We Use Your Information

3.1 Primary Purpose

Your information is used exclusively to:

  • Provide AI chatbot responses and services
  • Improve the quality and accuracy of our AI responses
  • Maintain service functionality and technical operations

3.2 What We Do NOT Do

  • We do not share your data with third parties
  • We do not sell your information
  • We do not use your data for marketing purposes
  • We do not use your data for advertising
  • We do not use your data to train external AI models
  • We do not retain your data for purposes other than service delivery

4. Data Retention and Deletion

4.1 Automatic Deletion

  • All conversation data is automatically deleted every 30 days
  • This includes all messages, media, and interaction logs
  • No backup copies are retained after deletion

4.2 Deletion Process

  • Data deletion is automated and irreversible
  • You may request immediate deletion of your data at any time
  • Upon deletion, data cannot be recovered

5. Data Security

5.1 Security Measures

  • End-to-end encryption for all data transmission
  • Secure server infrastructure with industry-standard protections
  • Regular security audits and updates
  • Access controls limiting data access to essential personnel only

5.2 WhatsApp Security

  • We leverage WhatsApp's built-in security features
  • Messages are encrypted in transit through WhatsApp's platform
  • We comply with WhatsApp's Business API security requirements

6. Your Rights

You have the following rights regarding your data:

6.1 Access Rights

  • Request information about what data we have about you
  • Request a copy of your data in a readable format

6.2 Control Rights

  • Request immediate deletion of your data
  • Stop using the service at any time
  • Withdraw consent for data processing

6.3 How to Exercise Your Rights

Contact us at contact@digisbai.com to:

  • Request data deletion
  • Access your data
  • Ask questions about this policy

7. Third-Party Services

7.1 WhatsApp

  • Our service operates through WhatsApp's Business API
  • WhatsApp's own privacy policy applies to their platform
  • We do not control WhatsApp's data practices

7.2 No Other Third Parties

  • We do not integrate with other third-party services
  • We do not share data with external vendors or partners
  • All processing is handled internally

8. International Data Transfers

  • Data may be processed on servers located in Helsinki/Finland
  • We ensure adequate protection for international transfers
  • We comply with applicable data protection laws in all jurisdictions

9. Children's Privacy

  • Our service is not intended for users under 13 years of age
  • We do not knowingly collect data from children under 13
  • If we discover we have collected data from a child under 13, we will delete it immediately

10. Changes to This Policy

  • We may update this privacy policy from time to time
  • Material changes will be notified through our service
  • Continued use after changes constitutes acceptance of the new policy
  • Previous versions will be archived and available upon request

11. Legal Compliance

This privacy policy complies with:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Other applicable privacy laws and regulations

12. Data Processing Legal Basis

Under GDPR, our legal basis for processing your data is:

  • Consent: You voluntarily interact with our chatbot
  • Legitimate Interest: Providing the AI chatbot service you requested

13. Contact Information

For any questions about this privacy policy or your data:

Data Protection Officer/Privacy Contact:

  • Email: privacy-contact@digisbai.com
  • Phone: +212 6 97704255
  • Address: 56 Rue Brahim Roudani App 2 • Ocean, Rabat • Morocco

General Contact:

  • Email: contact@digisbai.com
  • Website: https://digisbai.com

14. Dispute Resolution

  • For EU residents: You have the right to lodge a complaint with your local data protection authority
  • For other jurisdictions: Contact us first to resolve any concerns
  • We are committed to addressing privacy concerns promptly and transparently

Important Note: This privacy policy is designed to be transparent and comprehensive. By using our AI chatbot service through WhatsApp, you acknowledge that you have read, understood, and agree to this privacy policy.

Data Retention Summary: All your data is automatically and permanently deleted every 30 days. We do not share, sell, or use your data for any purpose other than providing you with AI chatbot responses.